Thank you for shopping with [Your Store Name]! We want to ensure that you have a satisfactory shopping experience with us. This Refund Policy outlines the terms and conditions for refund requests related to purchases made through Cash on Delivery (COD) payment method.
1. Eligibility for Refunds
1.1. To be eligible for a refund, the product(s) in question must meet the following criteria:
- The product(s) must be purchased through the Cash on Delivery (COD) payment option.
- The product(s) must be in their original condition, unused, and undamaged.
- The product(s) must be returned within [number of days, e.g., 7 days] from the date of delivery.
1.2. Products that do not meet the eligibility criteria as mentioned above will not be considered for a refund and will be returned to the customer at their expense.
2. Refund Process
2.1. If you wish to request a refund for eligible product(s) as per Section 1, please follow these steps:
- Contact our Customer Support Team via [contact details, e.g., phone number or email] within [number of days, e.g., 3 days] of receiving the product(s).
- Provide the following details in your refund request:
- Order number
- Reason for the refund
- Description of the issue with the product(s)
2.2. Once we receive your refund request, our Customer Support Team will review it and verify the eligibility based on Section 1. If your request is approved, we will provide you with further instructions for the return process.
2.3. You are responsible for securely packaging the product(s) and sending them back to us through a reliable and trackable shipping method. The return shipping cost shall be borne by you.
3. Refund Approval and Processing
3.1. Upon receiving the returned product(s) and inspecting them, we will notify you of the approval or rejection of your refund request.
3.2. If your refund request is approved, we will initiate the refund to your original payment method within [number of days, e.g., 7 days] from the date of approval. Please note that the processing time for the refund may vary depending on your payment provider.
3.3. If your refund request is rejected, we will provide you with a detailed explanation of the reasons for the rejection.
4. Non-Refundable Items
4.1. The following items are non-refundable:
- Perishable goods
- Personalized or custom-made products
- Products that are not in their original condition or have been used or damaged
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our Customer Support Team.